Terms & Conditions
iBrand Africa Inc – Terms and Conditions of Trading Definitions
In these conditions “the Customer” means the person, firm or company who commissions the services of iBrand Africa Inc “the Company”. By commissioning the Company to undertake work “the project” on their behalf, the Customer agrees that these Terms and Conditions of Trading define the working relationship. All projects, services or goods that the Company may be contracted to produce or provide for the Customer will be subject to the following.
For each project, the Customer will receive an estimate outlining the project specifications and estimated fees for the Company time based, where appropriate, any goods and professional services commissioned by the Company in order to complete the project. The Company will begin work upon the Customer’s written or oral approval of the estimate and this will constitute an agreement between parties. The Customer agrees to pay the Company in accordance with the terms specified in each proposal/estimate.
Unless otherwise agreed in writing by the Company all Customers that have not submitted a credit application and been approved by the Company accounts department will be required to pay 70% of the project cost before work can begin and all subsequent balances due are payable upon completion of the project.
new work requested by the Customer and performed by the Company after a proposal/estimate has been approved is considered a revision or alteration. If the job changes to an extent that substantially alters the specifications described in the original estimate, the Company will submit a revised proposal/estimate to the Customer, and a revised additional fee must be agreed to by both parties before further work proceeds. It is normal practice for contact reports to be issued by the Company’s staff of meetings between the Customer and the Company. If the subject matter of a contact report is not questioned by the Customer within 24hours of its receipt.
Overtime and rushed orders
Estimates are based on a reasonable time schedule, and may be revised to take into consideration the Customer “Priority Scheduling” requests requiring overtime and/or weekend working. Knowledge of the deadlines is essential to provide an accurate estimate. In addition, the Company suppliers may mark up their charges in respect of work required in a hurry.
Nature of copy and property belonging to others
The Customer agrees to exercise due diligence in its direction to the Company regarding preparation of materials and must be able to substantiate all claims and representations. The Customer is responsible for all trademark, copyright, legal searches and patent infringement clearances and is solely responsible for arranging these, prior to publication. The Customer is also responsible for any necessary legal clearances, licenses, and usage or royalty payments of their projects.